Shipping and Handling

All orders are processed and shipped within 2-5 business days. 

We are unable to make changes once an order is placed, however if you need a hand, please contact us with as many details as possible and we'll try our best to help. Our team is available Monday through Friday only.

Enjoy FREE SHIPPING on all orders over $50 within The United States. A $5.95 flat-rate shipping fee is applied to orders under $50.

Once picked up and scanned in by the postal carrier, transit times range 2-7 business days, depending on shipping method and delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

Shipping rates are calculated by weight and delivery destination. Each country has their own tax, duties and customs charges. Zayas Candle cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Please contact your local post office or customs office for what these may be.

International transit times are listed at checkout and depend on the destination.